COTABATO CITY(October 27, 2014) — The Technical Education and Skills Development Authority in the Autonomous Region in Muslim Mindanao (TESDA-ARMM) has been awarded the International Organization for Standardization (ISO) 9001 certification, making it the first line agency in the ARMM to be granted the prestigious status by the TUV SUD PSB Philippines.
Omar Shariff Jaafar, TESDA-ARMM director, said the ISO recognition was confirmed following the assessment conducted by the ISO third party certifying body last October 16-17, declaring that the agency has satisfactorily complied with the certification requirement.
An ISO 9001 accreditation is granted to private and government organizations that have conformed with the quality management system (QMS) incorporated in their work and service performance.
The QMS is a set of international standard procedures and manuals implemented by the organization in its internal-external and service dealings.
“We tackled everything in the aspects of our human resource competency, documents and records control, customer satisfaction policy, procurement, internal quality control, and our work environment,” he said.
“An ISO certification increases the transparency and accountability while ensuring efficiency in the performance of our functions,” Jaafar added.
In August 2014, the ARMM had invited resource persons from the Development Academy of the Philippines for an orientation on QMS in the government, a move to jumpstart ISO accreditation for its line agencies.
The Hataman administration is keen on promoting quality service, aiming to be at par with other developed regions and the world. (Bureau of Public Information-ARMM)